Quality Survey Form

For each of the following statements, please select whether you:
1. Strongly disagree
2. Disagree
3. So-so
4. Agree
5. Strongly agree
    1 3 4 5 N/A
1. We provide a polite and courteous welcome from our receptionist
2. We answer the telephone promptly and courteously
3. We respond to voicemail message promptly
4. We are available when you want to see us
5. We listen to what you say
6. We communicate with you in a courteous and timely manner
7. We keep to our promised deadlines
8. We produce documents that are well set out, in plain English and are easy to understand
9. We carry out your instructions as required
10. We understand your business and its challenges
11. We are pro-active in our relationship; we anticipate your needs
12. We charge fees that you believe represent value for money
13. With reference to our most recent work for you was the fee charged:
About what you expected? More than expected?
14. Do you have any comments to make about our fees and the value of service you received?
15. What do you like most about Simpson Western:
16. What do you like least about Simpson Western:
17. In conclusion, you rate the quality of our service as:
Very Good Okay Could be better Terrible
18. Is there anything else you would like to add?
19.
Name (optional):
Address:
  We appreciate you taking the time to fill out this questionnaire